English

Picture Policy

Complimentary Digital Picture of Delivery

We offer complimentary digital picture service in over 95% of the serviced locatons in former Soviet Union. However in some smaller towns or villages the digital picture of delivery may not be available.

If picture was made and successfully arrived to our main office you will receive a custom payment form for the respective amount after the picture was received from our regional delivery office. This usually takes from couple of hours after delivery to 2 business days (depending on the delivery location).

Since we serve hundreds of cities and towns, we can not guarantee high quality of pictures ( videos ) taken. Every florist who takes pictures, has got own camera with its own technical specifications. Sometimes the pictures are being taken by older cameras or smartphones.

The company is not responsible if the picture file(s) gets lost, corrupted or otherwise damaged. We take no responsibility for such cases as we do not ever guarantee the picture service.

Regardless of whether the picture was made or not - no refunds will be made for the flower/gift delivery, as Digital Picture Service is not guaranteed. If you paid for the picture (video) and it was not made - we will issue you a refund or store credit for the respective amount you paid for the picture (video) only.

The picture is not proof of delivery since it is not guaranteed at any time due to the reasons below.

Are there cities where you can guarantee the digital picture of delivery?

RussianFlora.com offers digital picture in most large services cities, however we do not guaratee that the picture will be made for other reasons outlined below.

Why is digital picture (video) of delivery not guaranteed ?

The recipient declines our request to make a digital photo or video (if you paid for the video - the payment will be credited back to you or offered a a store credit).

The recipient is not present at the delivery location at the time of delivery (if you paid for the video - the payment will be refunded as a credit back to your account or store credit).

Our delivery agent does not have digital equipment in the city of delivery (mostly in small towns and vicinities of large cities). We usually do not charge in advance for the digital video service to these destinations, yet if you were charged - the video payment will be refunded as a credit back to your account or store credit.

I would like you to make a delivery ONLY if you can make a picture of delivery. Otherwise - please cancel my order!

Since the picture of delivery service is not guaranteed - we can not accept the requests such as the one above. We simply can not know whether the picture will be made, as it is often up to the recipient - whether we can make a picture.

By law, we can't force the recipient to get photographed. If the recipient declines our request to take a picture, please ask him (her) directly what were the reasons.

Since the order was completed and shipped out for delivery - no refund is possible even if the picture is not taken. Once again, we never guarantee the picture under any circumstances.

If you are interested in a SCAM CHECK service - you can pay 40 USD and we will provide address verification and digital picture of delivery service (if the lady exists). In order to use this service - please contact us for more details.

Digital Video of Delivery

Digital Video of Delivery service is available in the most serviced cities and their vicinities.