I do not see the town I want to send flowers to in your delivery
list. Does it mean you do not deliver there?
What is the delivery fee to the unlisted locations ?
My card account has been charged but the flowers will be delivered
2 days later only. Why did you take my money before the product
has been delivered?
Could you tell me the phone number of your florist in the
city of delivery ?
I have an address of the lady, but I don't have her phone
number. Will you still be able to deliver my order? What if recipient
is not at home?
If the recipient does not have a phone number, please specify how we should proceed if the she (he) is not home at the time of delivery:
You can specify this request in special instructions section of the order form.
Could you let me know if this address is correct and this
person lives there ?
Note that we will subtract 40 USD (or 30% of the order total
- whichever is greater) from your order total, if delivery could
not be done because of the incorrectly specified address.
The remaining amount will be refunded to you or store credit
will be issued for the same amount. This payment will be used
to cover communication and courier fees. In the event if the flowers
or gifts were delivered to the incorrectly specified address and
could no longer be utilized by our company - the full amount of
the order will be kept to cover it.
I placed an order yesterday and I want to add chocolates to
my order now. Just charge my card for extra $10
What are your delivery hours ?
Can you guarantee a specific time of delivery ?
I want to make a "surprise delivery". Can you do
Please note: If the recipient will not be at the specified place of delivery, the timeliness of the delivery may be compromised as we can not always insure that recipient will be home at the time of delivery. Please, understand that flowers is perishable item and may fade during multiple attempts of delivery. Your gifts will be a great surprise regardless of the way they are delivered ! This is the reason why our normal procedure is to always call recipient to schedule delivery and reconfirm the delivery address.
Can I attach a personal note to be printed on the Gift Card? Can it be translated?
You are welcome to attach a personal note to a Gift Card ordered
with your bouquet. You can do so in the order form after you specify
the address information at the checkout. We also offer FREE TRANSLATION
of your message from/to English, French, Spanish, German to/from
Russian or Ukrainian. Please, keep your message brief (up to 100
I would like to send a gift, which is not offered on your site. Can you accommodate for such special request ?
Yes: you are welcome to request special personalized gift to be delivered. We can accommodate for most requests, as long as item is locally available. See more about custom ordering here.
Can I send my own picture to be delivered with the order ?
Yes: you can send us a digital picture via email and we will print it on a color printer and deliver it with the order. The cost of this service is $10.00 per single photo. Please, specify order number in your email.
Will I receive the delivery confirmation?
Yes: at the end of the delivery day (US time) our local offices will send you a confirmation of delivery via email. In some cases it may take up to 24 hrs to send this confirmation, as not all of the partners have an Internet access. If your order is delayed for some reason, we will notify you about this by email or phone.
It is already late night in the city of delivery, but the Order Tracking page still shows the the order is In Process . Is there anything wrong with my order?
Most of the time order status is updated within 4-6 hrs after the delivery or at the end of the delivery date. In some cases it may take up to 24 hrs to send this confirmation, as not all of the partners have an Internet access, so the database update may not happen as quickly as you would expect it. Unfortunately we can not afford to use automatic status update system, which is deployed by FedEx or UPS, so please be patient with us.
Can you guarantee that the digital picture of recipient will
be made ?
Will I still be charged for the picture, if it was not made
In some destinations we do not charge for the photo at the time of the order and will only bill you after the picture was made. If the picture is not made, your order total will include the cost of goods and delivery only.
I have requested the digital picture of delivery at the time
of my order, but the picture was not attached to the delivery
confirmation message. Does it mean that the picture was not made?
Can you take a photo of my friend with the flowers? And
if so, how much would it cost me?
What is Digital Movie of delivery service and where is it available ?
This service is currently available only in large cities: Moscow, Saint Petersburg, Kiev, Kharkov and Odessa. The cost is $12.95 for the short movie clip (10-45 seconds). There is no guarantee for the length of the clip, as it depends on the recipient's desire to be filmed. After delivery you will receive an email with the link to download video AVI file.
If I do not want to share my Credit Card data over the Internet,
could you charge me over the phone ? Where should I call ?
Is my order information private?
Are there any circumstances where you would share my private
The purpose of this disclosure would be to identify, contact or bring legal action against anyone who may attempt to cause injury to another's rights or property.
How secure is my information?
I've noticed that you offer the Composition of 11 roses.
Why you are not offering a dozen roses, as I am used to seeing
in flower shops worldwide?
Language of flowers in Russia doesn't differ much from the one in Europe and America. Send roses when you're in love, send something bright and multicolor to support your friend when she is ill, send while lilies or carnations as Sympathy arrangement. And do not hesitate to email us and we will be happy to help you to chose an arrangement suitable for your needs.
I have been corresponding with lady online and want to send
her flowers for the first time. What would you recommend me
to send ?
What are the most important days in Russian tradition when
people send flowers or gifts ?