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Delivery Information

We are dedicated to delivering your floral and gift orders in a timely manner. Our delivery policies explain the delivery options available to you and how we process orders.

Delivery Area & Fees

We deliver to all the cities & towns of CIS & Former Soviet Union.
  • Delivery price range varies from $4.99 to $19.95 depending on the location. Some remote towns & villages may have a higher delivery fee.
  • Delivery in Moscow is free of charge for all orders over $40 total.
  • All orders in the total amount less than $40 are subject to surcharge in the amount of $5.

If you don't see the city of your interest in the list below, please contact us.

Try our destination finder or contact us to check locations to deliver flowers to.

Delivery Status

You may inquire into the status of any existing order by contacting customer service by e-mail at Please have your order number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Please, allow a minimum of 2 business days to process the delivery. Nevertheless, In Moscow, Saint Petersburg, Kiev, Odessa and Simferopol, next-day delivery is available Monday through Saturday on orders received before 8:00 a.m. Moscow time (EST +8) excluding holidays and peak floral delivery periods. Orders received after 12:00 noon in the recipient's time zone may be delivered the next delivery day. We cannot guarantee delivery on Sunday and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays.

Order Delivery Times

Our deliveries are typically made throughout the day, into the evening hours. We can deliver as early as 9:00 am or as late as 10:00 pm local time. Requests may be taken for either an AM or PM delivery, but they can not be guaranteed.

We call the recipient first to arrange a delivery time. If the recipient is not at home at the time of delivery, the we may choose to:

  • Leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf.
  • Leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery.

If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.

Holiday Delivery Information

Due to increased volume of floral and gift orders being delivered during peak holiday periods, most florists require flexible delivery dates during these times. For this reason we cannot offer same-day or next-day delivery during the following major floral holiday periods: Christmas, New Year's Eve, Orthodox Christmas, Valentine's Day, Women's Day and Easter. - Sending Emotions over the Oceans since 2002 is a full-service International florist serving Internet customers in Russia, CIS & Worldwide since 2002. Company offers flower bouquets, plants & flower arrangements, fruit & gourmet baskets, spa gifts, jewelry, variety of romantic and corporate gifts for delivery in Russia & over 170 countries Internationally. A BBB Accredited business since 2009, the company now has an honorable A+ rank.