What our Customers Say about our Service in Russia and Worldwide
First time using Russian Flora from US to Stavropol Russia. I cannot even explain how happy I was with flowers and gifts that were sent (The Next Day!) Everything was Beautiful and looked exactly like what was purchased online. It's easy and Russian women LOVE Flowers. Highly suggest Russian Flora
(Warner Robins, GA)
March 27, 2022
I am extremely satisfied with the order processing and customer support at Russian Flora. So professional! I had bad experience with other vendors delivering to Kazakhstan but with you guys, it was quick and easy. And you CS team rocks! Thank you!
January 08, 2021
Writing to thank you again for such excellent service. Russian Flora is one of the finest companies I've had the pleasure to do business with.
Our delivery was delayed by one day because my wife could not be reached.
The next day, Russian Flora was able to contact her and arrived not only with the flowers I ordered but also a free box of chocolates. The latter was completely unexpected.
July 04, 2021
I have been using the service of Russian Flora for over 10 years now and I was always enthusiastic and extremely satisfied with the handling of every order. There was never anything to complain about! In my experience, such services are very rare today!
And at this point, I would like to say once again many, many thanks to the entire team at Russian Flora for the many unforgettable wonderful moments that you have created with these first class service for Tatyana Murzintseva and me! Really awesome!
We deliver to all the cities & towns of Russia and counties of former Soviet Union.
Delivery to all serviced locations in Russia, Ukraine & Former USSR is FREE of charge.
Some remote towns & villages not listed on our website may have a delivery small delivery fee.
All orders less than $45 USD total are subject to minimum order surcharge $12 USD.
You may inquire about the status of any existing order by contacting customer service by e-mail at [email protected]. Please have your order number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
When a recipient refuses delivery
It’s rare, but it happens: sometimes a recipient does not want to, or cannot, accept your flower arrangement or gift delivery. When this happens, RussianFlora.com will offer you the chance to arrange the delivery at another address, or to another recipient, in the same country. If we have attempted delivery and incurred expenses, some additional payment for order forwarding may be requested. If a customer cannot provide an appropriate address or recipient to forward the floral delivery to, no refund will be possible since each bouquet is made-to-order and many bouquets and romantic gifts are perishable.
Order delivery times
Our deliveries are typically made throughout the day, into the evening hours. We can deliver as early as 9:00 am or as late as 10:00 pm local time. Requests may be taken for either an AM or PM delivery, but they cannot be guaranteed.
Incomplete or incorrect address or phone numbers may delay delivery.
Guaranteed delivery dates
If we don't deliver your Ground, Overnight, or Saturday delivery gift on time, we’ll refund your shipping cost. There are a few exceptions; for instance, if your recipient isn’t home to receive the delivery, if there is a lockdown closing roads, or if severe weather keeps us from getting there.
Keep in mind: the delivery guarantee is only in place for overnight & Saturday Deliveries when they’re made by 10 AM local time with all the necessary recipient information. Delivery dates will not be guaranteed during the winter holidays in November & December due to increased order volume, as well as the following major floral holiday periods: Orthodox Christmas, Valentine’s Day, Women’s Day and Easter.
Flower packaging, planters & vases
Bouquet and planter packaging can vary depending on season and region of delivery. Flower arrangements may arrive in tissue paper, cellophane, and with appropriate décor based on availability, and packaged appropriately for safe shipping and delivery. Packaging and filler used in bouquets and live plants may appear differently than pictured, but is always the best available option to ensure your bouquet’s safe delivery. Our florists reserve the right to substitute wrapping, vases, planters and décor at their discretion and to fit a holiday theme.
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RussianFlora.com is a full-service International florist serving Internet customers in Russia, CIS & Worldwide since 2002. Company offers flower bouquets, plants & flower arrangements, fruit & gourmet baskets, spa gifts, jewelry, variety of romantic and corporate gifts for delivery in Russia & 209 countries Internationally. A BBB Accredited business since 2009, the company now has an honorable A+ rank.