We deliver to all the cities & towns of Russia and counties of former Soviet Union.
Delivery to all serviced locations in Russia, Ukraine & Former USSR is FREE of charge.
Some remote towns & villages not listed on our website may have a delivery small delivery fee.
All orders less than $45 USD total are subject to minimum order surcharge $12 USD.
You may inquire about the status of any existing order by contacting customer service by e-mail at [email protected]. Please have your order number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
Same-day delivery is available in large cities of Russia (and former USSR) Monday through Saturday on orders received before 8:00 a.m. local time (in the city of delivery) excluding holidays and peak floral delivery periods. Orders received after 12:00 noon in the recipient's time zone may be delivered the next delivery day. We cannot guarantee same-day delivery on Sunday and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays.
Next day delivery service is available for all orders and all locations within Russia (and former USSR).
For International Flower delivery outside of Russia (and former USSR): please allow for 1-3 days to complete delivery.
When A Recipient Refuses Delivery
It’s rare, but it happens: sometimes a recipient does not want to, or cannot, accept your flower arrangement or gift delivery. When this happens, RussianFlora.com will offer you the chance to arrange the delivery at another address, or to another recipient, in the same country. If we have attempted delivery and incurred expenses, some additional payment for order forwarding may be requested. If a customer cannot provide an appropriate address or recipient to forward the floral delivery to, no refund will be possible since each bouquet is made-to-order and many bouquets and romantic gifts are perishable.
Order Delivery Times
Our deliveries are typically made throughout the day, into the evening hours. We can deliver as early as 9:00 am or as late as 10:00 pm local time. Requests may be taken for either an AM or PM delivery, but they cannot be guaranteed.
We call the recipient first to arrange a delivery time. If the recipient is not at home at the time of delivery, the we may choose to:
Leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf.
Leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery.
If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.
Holiday Delivery Information
Due to increased volume of floral and gift orders being delivered during peak holiday periods, most florists require flexible delivery dates during these times. For this reason we cannot offer same-day or next-day delivery during the following major floral holiday periods: Christmas, New Year's Eve, Orthodox Christmas, Valentine's Day, Women's Day and Easter.
Flower Packaging, Planters & Vases
Bouquet and planter packaging can vary depending on season and region of delivery. Flower arrangements may arrive in tissue paper, cellophane, and with appropriate décor based on availability, and packaged appropriately for safe shipping and delivery. Packaging and filler used in bouquets and live plants may appear differently than pictured, but is always the best available option to ensure your bouquet’s safe delivery. Our florists reserve the right to substitute wrapping, vases, planters and décor at their discretion and to fit a holiday theme.
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RussianFlora.com is a full-service International florist serving Internet customers in Russia, CIS & Worldwide since 2002. Company offers flower bouquets, plants & flower arrangements, fruit & gourmet baskets, spa gifts, jewelry, variety of romantic and corporate gifts for delivery in Russia & 209 countries Internationally. A BBB Accredited business since 2009, the company now has an honorable A+ rank.