I wish to commend Eugenia Ivy (customer rep) for helping ensure a timely delivery of flowers from me to a woman in Nikolaev Ukraine for Easter 2010. In addition, I wish to thank Russian Flora for the complimentary Russian Lesson. Olya, (the Russian language instructor), was very gracious with her time and was very diligent in ensuring that I received my lesson, and went to great lengths to accommodate me and work with my time schedule - even working into the late hours in her time zone. She is to be highly commended for her excellent tutelage, and her very pleasant, informative, thorough, considerate and patient approach to her student's understanding of her introductory Russian language lesson and materials. I feel like I have made a very nice friend in Russia now and she is a great asset to Russian Flora and I hope the company appreciates her as she provides an excellent service. Thank you for such great service and for all the accommodations and consideration of my requests for assistance, and for the pleasure of such a nice experience with this Russian language lesson provided by Olya.
February 22 , 2010 - Rumaldo O.(Santa Fe , USA)
I would like to thank this company for just one great thing, which I have very rarely seen with other companies and that is "VERY PROMPT SERVICE & REPLY". This one quality makes them different from others. During the ordering process and even after the delivery of gifts were made to the recipient, the executives of this company constantly answered my queries and also resolved issues with UTMOST CARE AND POSITIVE ATTITUDE. I am really impressed with one of their managers , who resolved all my issues with great discipline and on time! I have now returned to this website third time to order gifts for my friends and have recommended it to my friends as well. One special part of their service is their online chat service. You just have to click on that button on their website to chat with a customer support representative and they are available promptly! I have used customer support chat interfaces on other websites, but many times I have found that they make me wait for 2-5 minutes! But Russian Flora's chat support is EXCELLENT. I would also like to thank two of their executives for providing great support and taking care of all my concerns right over the Chat! How interesting! I have personally felt their service to be EXCELLENT, ON-TIME and DELIVERED WITH UTMOST CARE. These are my personal thoughts out of my experience with them three times in sending flowers and gifts to my friends abroad. I would highly recommend this company to my friends and colleagues. The very fact that I am sitting here writing this good review is ONLY because I have felt they are doing a GREAT JOB, otherwise who likes to write reviews? Oh, I forgot to mention about one more good service example of this company - If they have any confusion about your order - THEY WILL CALL YOU AND LET YOU KNOW AND ASK YOU WHAT YOU WANT. And if there is any possibility of delay or something else, they call you and let you know. In one of my case, they called me right after my order and told me that "It was snowing very heavily in Russia and same day delivery might not be possible!". This is so nice of them. Otherwise I have not seen many companies being so prompt and customer service oriented in their service. Thank you for such a good service and keep it Up! PLEASE NOTE - THESE ARE MY PERSONAL OPINION AND Should be treated as Personal Only. Thank you.
April 03 , 2010 - Ranjit S.(North Brunswick, USA)
Russian Flora is a great company! They are very reliable, attentive, and provide great service. They respond quickly to questions regarding orders, are always available to help customers, and have great customer service skills. They deliver to a wide variety of cities and they're delivery services are on time and exactly the way you need them to be. They're representatives are nice, attentive, and very helpful. Thank you so much to everyone at Russia Flora! You made my grandmother's Birthday so very special!
June 21 , 2010 - Anna Z.(Fort Lee, USA)
First, thank you for your detailed reply and coupon code. Appreciate that.
Second, I want to assure you of two things:
a) I have really liked the service of Russian Flora and the customer responsiveness is excellent. The reason I am saying this is I have experienced it two times - Last year and this year! The reason I say that it is excellent is because your team is very prompt in replying to customers queries... and this makes me feel confident and comfortable that there is really a genuine person on the other side that I am interacting with - This, in my opinion, is the single most important factor for the success of any online business.
b) Since I am satisfied with your company's service, I will definitely provide a positive feedback at BBB. I know how much this means to you, so I will take care of it, the way you have taken care of me. Thank you.
July 11, 2010 - Ran F.(New York City, USA)