Due to various seasonal conditions, availability of some flowers may be limited.
Also, specific flower varieties or colors may not be available for delivery on
a specified day. Therefore, it is possible that the exact bouquet pictured or
requested may not be available for delivery. In this event,
the RussianFlora.com florists will deliver a second choice of similar flowers
,which contains an equal or greater value and beauty. Every effort will be made
to maintain size, shape, and overall color schemes of an arrangement, but there
may be some variance due to designer interpretation. Additional
items (toys, chocolates, champagne) may vary according to region and supply. Our
main commitment is to ensure the quality and integrity of the item delivered matches
the value of the item ordered.
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If your mind changes, we strongly recommend to make any changes to the order in advance.
No additions or alterations are accepted later than in 48 hours before delivery date. If the order has been submitted within 48 hours before delivery date, no changes or additions are possible.
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If for any reason you wish to change
or cancel your order, please notify us as soon as possible.
We are happy to accommodate requests for changes or cancellations
as long as we receive them before the order has been sent
out on delivery or prepared for shipment. Forty-eight
hour advance notice is necessary to assure a cancellation
or any changes to your order. An order cannot be cancelled
or changed after it has been sent out on delivery or prepared
for shipment. Absolutely no refunds , cancellations or
alterations of the orders, which are prepared for shipment
or already shipped out.
In case an order has been cancelled
48 hours before the date of delivery we give you a store
credit for the amount you paid or payment will be credited
back to your card or Paypal account except $30 USD cancellation
fee. If an order has been cancelled later than 48 hours
before the delivery but not later than 24 hours before
the date of delivery we keep 30% of the order's total
or $40 (whichever is greater) and give you a store credit
or credit back your card for remaining amount.
Delivery date is a first date of delivery submitted by
the customer at the time of ordering. If delivery has
been postponed for any reason , the rescheduled date is
not considered as delivery date.
Store credits can be redeemed for any purchase in RussianFlora.com
online store and have no expiration date.
No refund will be given if an order has been cancelled
later than 24 hours before the date of delivery.
Note: If the delivery couldn't
be done because of incorrectly specified recipient's address
(and the correct phone number of the recipient wasn't
given) , long absence of the recepient or recepient's refusal
to accept the order, RussianFlora.com
will keep 30% of the order total or $40, whichever is
greater. You will receive a store credit for the remaining
amount. In a special cases such us two or more delivery
attempts, remote location of the recepient, high transportation
expences, high cost of flowers/gifts , etc. , the company
may retain more then 30% ( up to 100%) of the order's
total. It's highly recommended to specify the phone number
of the recipient to avoid the scam incidents and the corresponding
expenses.
Please note that if the order has been already prepared and shipped to the delivery address indicated by the customer,
no refund is possible.
If you suspect scam incident, we recommend you to visit
the ANTI-SCAM resources page.
Rerouting (readdressing) of the order to a different recepient is not permitted because we spend
labor and resources on each order. The non-delivered order has to be canceled first and attempted delivery expences retained.
The rest will be refunded to your account or given as a store credit.
The new order can be made independently of the old order.
Redirection may be allowed as an exception if attempted delivery expences have been paid for the first order.
If we attempted delivery and the address turned out to be wrong, we allow five days after date
of delivery attempt for address and phone clarification.
Cancellation notice for gold rose and jewelry orders to the cities other than Moscow:
If the customer requests cancellation
of gold rose or jewelry delivery before delivery day but after the item(s) has been shipped out from Moscow, two-way mailing fees from Moscow to the
city of delivery and back to Moscow, will be retained as we'll have to mail the rose/jewelry back to our main office.
Same rule applies if the
recepient can not be found due to his/her absence or wrong adddress. Gold rose/jewelry mailing fees are non-refundable and will be retained on top of
standard cancellation fee.
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